Return Policy

Return Policy

Overview:

7 Day Return

We get it picked, Or

You ship and we refund

At Amafac.com, we believe that customer satisfaction is the key; therefore we stand behind all Products bought at our site.

If you receive a product which is not as per the specifications ordered by you i.e.

  • Wrong Size,
  • Wrong Color,
  • Wrong Quantity,
  • Defective,
  • Damaged, Or
  • Significantly different from the description given by the merchant

 

You are completely protected. Amafac.com offers a 7 day return guarantee for all such items.

However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.

  • We will also not be able to accept the return if product
  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.

 

If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. If you wish to know more about amafac.com Return Policy, please refer to the Frequently Asked Questions

 

FAQ

 

What is the return period of an item?

 Items should be returned within 7 days of receiving the product. The return period of the product is mentioned along with the product description.

 

How do I initiate a return and what happens afterwards?

File a return request by sending us an email to customercare@amafac.com with your order number

Return request is reviewed by Amafac.com

If it is required, request is shared with the merchant for his approval.

After approval, pickup of the product is arranged through our courier partner.

If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.

After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability

It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.

Please be assured that we work very hard to ensure that your interests are protected.

 

How should I pack the product for pick-up?

 Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.

 

 

 

Do I need to pay the courier company to send my product back?

 If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.300 in the form of Amafac.com Gift Voucher.

My product has been picked-up, how do I know it has reached you?

 After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at shopclues.com/trackorder too.

When will I get the replacement or refund?

We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is an Amafac Gift Voucher, the voucher detail is sent to you immediately. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written Amafac order number On the package.

For COD orders refund would be done in form of bank transfer the eligible amount would be credited via NEFT. NEFT details have to be mandatorily submitted by the user against the order id under the "My Account" section on the website.

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